Before returning merchandise please contact Smead Customer Service for instructions and Return Merchandise Authorization Number. You can contact us by email at CustomerCareTeam@Smead.com or by Phone Toll-Free 888-737-6323.
To identify and expedite processing of the return request please provide your order number (example: WEB1234). Smead will not accept merchandise returned without valid Return Merchandise Authorization Number.
Damaged product must be reported 10 days after product receipt. All other return requests must be made within 30 days of the purchase date. Customers are responsible for all return shipping charges. Please return items in original or like shipping package. We strongly encourage you to return items insured and with tracking capability as you are responsible for returning the items you ordered to us undamaged.
We will issue refunds using the same method as the original payment. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping fees are non-refundable.
Smead has final determination as to whether or not merchandise can be returned for credit.
Smead will not collect any personal information about you (that is, your name, address, telephone number, or e-mail address) unless you provide it to us voluntarily through visible means of data entry or collection. If you do not want your personal information collected, please do not submit it to us. You may supply information by responding to online surveys and registration pages, subscribing to our newsletters, placing an order on-line, or sending an e-mail to Smead. Please be aware that by using this site and sending information to us electronically, you consent to trans-border and international transmission of any data that you may choose to supply us. Information transmissions to this site and e-mails sent to us may not be secure. Given the inherent operation and nature of the Internet, all Internet transmissions are done at your own risk. If you provide us your email address, you agree to allow us to correspond with you and send you information periodically. We may correlate the information you voluntarily provide us with additional information about you with commercial available data bases.
We log files which include the domain and host from which you access the internet, the IP address of your computer, the browser software and operating system, the date and time of access and your last linked to our site.
With respect to data you may download to this site, we may maintain data you have transmitted to us, but are not responsible for it. Please make a backup copy. We will not be responsible for lost or corrupt data.
We collect reviews for products from a vendor called PowerReviews. .
Use of Information
The information Smead collects is used for the following purposes: 1) to improve the content of our website, 2) to notify customers about updates to our website, 3) to contact customers for marketing purposes and 4) to carry out the objectives of the site, such as order fulfillment based on the information you provide. Information collected through this site may be supplied to affiliates of SMEAD and other companies SMEAD has asked to perform work for us under contract. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
If you have authorized us to contact you by email periodically (other than in response to a specific request or order), we will provide you with an unsubscribe option.
TERMS OF SERVICE
You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. Images and text are either the property of, or used with permission by, The Smead Manufacturing Company, Inc. (Smead). The use of these images or text by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorized use of the images or text may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks, logos and service marks ("trademarks") displayed on this Web site are the property of Smead or other third parties. Users are not permitted to use these marks without the prior written consent of Smead or such third party that may own the mark. A partial list of trademarks is viewable here. Others not listed here, but used on this web site are trademarks (registered, applied for, or common law) of Smead.
On occasion, we refer to trademarks of others. We are not affiliated in any way with such trademark owners.
Links to Other Materials
Any linked sites contained herein are not under the control of Smead, it is not responsible for the contents of any linked site or any link contained in a linked site. Smead reserves the right to terminate any links or linking program at any time. Smead does not endorse companies or products to which it links and reserves the right to note as such on its web pages. If you decide to access any third party sites linked to this website, you do this entirety at your own risk.
Applicable Laws and Export Control
You shall not in any manner: (i) distribute, use or make copies of, or otherwise duplicate any materials contained on our website, except as expressly authorized under these Terms or authorized by Smead ; (ii) make our website, or any Materials contained on our website, available to any unauthorized third party; (ii) sell, loan, rent, lease, re-license, sublicense, transmit, distribute, re-distribute, or timeshare our website, or create any Internet "link" to the Website without prior express written authorization from Smead , or "frame" or "mirror" the materials or services contained on or accessible from our website on any other server or Internet-based device; (iii) cause or permit the reverse engineering, disassembly, decompilation of, or any other attempt to derive any software comprising or available through the Website, except to the extent permitted by law; or (iv) remove, alter, amend, or otherwise tamper with any titles, trademarks, copyright, restricted rights notices, or other proprietary rights legend, or any license agreement, included or provided with our website. In addition, without limitation, You agree not to use our website: (a) to harvest, collect, gather or assemble any Materials for other than internal, noncommercial use; (b) to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (c) to transmit or post any material or information which is unlawful, harassing, libelous, abusive, harassing, tortious, defamatory, threatening, harmful, abusive, libelous, invasive of another's privacy, vulgar, obscene or otherwise objectionable; (d) to transmit any material that may infringe the intellectual property rights or other rights of third parties, including any patent, trademark, copyright, trade secret, or right of publicity; (d) to transmit any material that contains software viruses or other harmful or deleterious computer code, files or programs such as trojan horses, worms, time bombs, "cancelbots" or the like; (e) to interfere with or disrupt servers or networks connected to our website, or violate the regulations, policies or procedures of such networks; (f) to attempt to gain unauthorized access to our website, other accounts, computer systems or networks connected to our website, through password mining or any other means; or (g) to harass or interfere with another user's use and enjoyment of our website.
Notification of Changes
ALL MATERIALS, INFORMATION AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. SMEAD DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. SMEAD DOES NOT WARRANT THAT THE CONTENT OF THIS WEB SITE IS ACCURATE, RELIABLE OR CORRECT; THAT THIS WEB SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS WEB SITE IS SOLELY AT YOUR RISK. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation of Liability
SMEAD AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF SMEAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. Smead recommends that you back up any data which you supply to us and assumes no liability for data supplied to us and omissions in that data.
If you do not accept these terms, you are not authorized to access and use this Website, and you are required to exit this website immediately.